How it works

Reads your catalog via RAG, answers like a human in your channels, and captures leads and syncs them to your CRM.

Excel RAG Integration

Reads price and availability from your Excel/CSV catalog and answers accurately.

Local Slang Engine

Understands natural, spoken Uzbek and local slang.

CRM Auto-Sync

Writes every lead to your CRM automatically and keeps it synced with amoCRM.

Human Failsafe

Hands the chat to a human manager when confidence is low.

How it works in the product

Catalog

Answers from your product catalog

Upload your Excel or CSV catalog — the agent reads price, availability and details and answers customers accurately.

  • Price & availability
  • Sizes & colors
  • Delivery terms
Catalog
ProductPriceStock
Antalya tour, 5 days6 900 000in stock
Dubai tour, 4 days8 500 000in stock
Bali tour, 7 days12 400 000low
Leads

Every lead lands in your CRM automatically

The agent collects name and phone in the chat and sends the lead to your CRM.

  • Name & phone
  • Conversation history
  • CRM
CRM · new leadNew lead
NameDilnoza
Phone+998 90 123 45 67
SourceTelegram bot
ProductAntalya tour, 5 days
Synced to your CRM

See it in action

Chat → lead → CRM. All automatic.

app.osonchat.com
Hi! How much is a 5-day tour to Antalya? ✈️
Hello! 2 people, 5 days — 6,900,000 so'm, flights and a 4* hotel included 🏖️
Any spots in July?
Yes, July 12–17 is open 😊 Transfer and breakfasts are included too.
Great, I'll book
Awesome! Leave your name and phone — our manager will confirm the booking 📲

Frequently asked questions

How is this different from a basic chatbot?

It's an AI agent that answers from your catalog like a human, not from rigid rules.

What if the agent can't answer?

On low confidence it hands the chat to a human manager.

What languages does it support?

Uzbek, Russian and English.

Can I automate Instagram comments?

Yes. Set rules for an auto-reply and a private message (DM) triggered by a keyword (Pro plan).